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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mohammed Zaveri

November 18, 2024

5  out of  5
rating by Mohammed Zaveri
"Jose was very helpful Thanks"
We responded:
"Thank you for the 5-star review! We’re happy to be your good neighbor!! "
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Tiffany Suggs

October 29, 2024

5  out of  5
rating by Tiffany Suggs
"The customer service I received today was phenomenal! Omar was both professional and kind. 10/10 experience, thank you Omar!"
We responded:
"Thanks so much for your feedback, Tiffany! We appreciate you!!"
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Frederick Washington

October 12, 2024

5  out of  5
rating by Frederick Washington
"Exceptional service experience resolved any issues and concerns in a professional and caring manner Thank you Mercedes"
We responded:
"We truly appreciate your feedback, Mr. Washington! Thank you!!"
Profile photo of Lucas Bryant

Lucas Bryant

October 9, 2024

5  out of  5
rating by Lucas Bryant
"Kaleigh was so helpful and supportive of my wants and needs! Very good experience and service!"
We responded:
"Always our pleasure to help! Thank you for your feedback, Lucas!!"
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Brenda Longoria

October 9, 2024

5  out of  5
rating by Brenda Longoria
"Very friendly , great price and fast service by Jose and his office. Thank You !!!"
We responded:
"Thanks, Brenda! Jose goes above and beyond to provide a great experience for our customers. We appreciate your feedback!! "
Profile photo of Cesar Ramos

Cesar Ramos

September 20, 2024

5  out of  5
rating by Cesar Ramos
"They help me out to pay less in my auto and home insurance. Jose did a great job going over coverages and discounts."
We responded:
"Thank you for sharing your experience, Cesar! "
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Joseph De Alba

September 6, 2024

5  out of  5
rating by Joseph De Alba
"Great customer service from Jose, he was really helpful. He was very good explaining our policy and price was even better. I would recommend this agency to my friends and family. Thank you !"
We responded:
"Happy to help with your policy questions, Joseph… We truly appreciate this feedback on your experience with our Downtown Dallas insurance agency!! "
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Leann Cox

September 3, 2024

5  out of  5
rating by Leann Cox
"Hands down, the ABSOLUTE best!!! While on her vacation, Shanda called to address a question that I had. I heard the music in the background and thought they were having a themed office party. Not only was she on VACATION but she called me when she returned, just like she promised!!! It means a lot to be treated with kindness and care. If you want an agent that definitely goes OVER and BEYOND, then she is the person for you! Thanks Shanda!!! When you call, tell them LeAnn sent you. :)"
We responded:
"Thank you, LeAnn! We truly appreciate you and so glad we could assist with your inquiries!! "
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Eugene Phillips

August 23, 2024

5  out of  5
rating by Eugene Phillips
"Omar is best insurance agent I ever had, he was very professional, knowledgeable and very kind, he saved us tons of money on our home & auto insurance. We are glad we switched to State Farm Insurance. Thanks again Omar for saving us money. You Rock!"
We responded:
"Eugene! Wow!! We love to hear that you had a remarkable experience working with Omar. Great service and savings… winning!! Thank you for sharing! "
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Stanford Glasco

August 23, 2024

5  out of  5
rating by Stanford Glasco
"Omar made transferring my insurance from NC back to Texas very simple and easy. The best part was that he followed-up when I had forgotten about doing it!"
We responded:
"Welcome back to Texas, Stanford!! So glad that we could help take some of the stress of moving off your plate. We truly appreciate you! "
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Anna Tom

August 23, 2024

5  out of  5
rating by Anna Tom
"Omar Brodrick was very knowledgeable and helpful in assisting me and getting me the right policy. Will definitely work with him again!"
We responded:
"Anna, thank you! We love to hear your feedback and always strive to get you the right protection for your family! "
Profile photo of Kayla Chisholm

Kayla Chisholm

August 19, 2024

2  out of  5
rating by Kayla Chisholm
"I’ve been with Shanda Martin’s offices for over a year now and while every one is kind, I will be looking for another provider. It seems that any time I call their offices, no agent is available to take my call. I understand that people are busy and not everything should be dropped to cater to my needs, however, when I do get someone on the phone, my problem is never solved. For over six months I was given incorrect insurance information and dealt had an issue that could only be ‘fixed by corporate’. Once again understandable, however that issue was simply switching to a multi house hold driver account and I wasn’t informed it was a corporate issue until month three of bi weekly calling and emailing with the insistence it would be handled by the “end of the week”. When the person I was working with was let go, I had to be the one to call and bring the issue (I’d been working on for months!) to their attention to have my matter handled by a new agent. Recently, I was in a fender bender and the other drivers insurance company contacted me. I call Shanda’s offices to understand the best course of action. Once again, I was told no one was available and an agent would give me a call back. God forbid I miss the call, getting a hold of someone is like playing phone tag. I’m really disappointed because of these great reviews, and my experience might just be luck of the draw. If you don’t have time to constantly call, email, and stay on top of an insurance agency I don’t think their offices are for you."
We responded:
"Kayla, we’re so sorry that our customer service did not meet your expectations, and we would like to offer our deepest apologies. Your satisfaction is important to us, and we regret falling short of that. We’re taking immediate steps to address these concerns. Your feedback is valued, as it helps us identify areas for improvement so we can provide better experiences in the future. Thank you! "
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Danny Robinson

August 13, 2024

5  out of  5
rating by Danny Robinson
"Shanda Martin has made our life easier with her professional service as a State Farm Insurance Agent. I highly recommend Ms. Martin for your Coverage needs for your home and for protection of your family. Thanks Shanda"
We responded:
"Thank you for the review, Mr. Robinson. It’s our pleasure to assist with protecting your family from the unexpected. Here to help with life!! "
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Saraí Hernández

July 16, 2024

5  out of  5
rating by Saraí Hernández
"It was a great experience the agent was respectful and very helpful with the information I needed he helped me get my car insurance very happy with his service ! If you are looking for insurance call Shanda Martin they have the best service!"
We responded:
"Thanks so much for your feedback, Saraí! We love to help our customers with all their insurance needs. "
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Erik Kotanchik

July 12, 2024

5  out of  5
rating by Erik Kotanchik
"Omar Brodrick was very helpful and responsive."
We responded:
"Thanks, Erik! So glad that Omar was able to help you. "
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Anita Chalmers

June 26, 2024

5  out of  5
rating by Anita Chalmers
"Omar was great"
We responded:
"Thanks Anita! Omar is so awesome and we’re lucky to have him on our team!!"
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jennifer gilmore

June 21, 2024

5  out of  5
rating by jennifer gilmore
"Omar and the other agents at Shanda Martin insurance agency have been very helpful and attentive to our insurance needs. We highly recommend working with this office."
We responded:
"Thank you, Jennifer! We are always happy to assist!! "
Profile photo of Njeri Omawahleh

Njeri Omawahleh

May 29, 2024

5  out of  5
rating by Njeri Omawahleh
"Omar was quick and helpful!"
We responded:
"Hi Njeri, thanks so much for your feedback. We’re happy that Omar was able to assist you. We truly appreciate your business!! "
Profile photo of Nancy Messiha (Luxe Living Realty)

Nancy Messiha (Luxe Living Realty)

May 21, 2024

5  out of  5
rating by Nancy Messiha (Luxe Living Realty)
"Shanda and her team are very responsive and answered all my questions with detail. They took the time to explain the policies I had questions about and explained how I can make simple changes in my plan to save money. I also received excellent follow up and personable phone calls. I highly recommend working with Shanda and her team."
We responded:
"Thank you, Nancy! We’re always here to assist with your policy inquiries and any additional information to provide you with the best value for your dollars. We appreciate you!!"
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Angelia Byars

May 16, 2024

5  out of  5
rating by Angelia Byars
"I have been with this agent for many years and they have been great. They are prompt to respond to requests and are very helpful when changes/upgrades are needed to policies. Every person in this office are completely customer focused. I highly recommend!"
We responded:
"Thank you, Angelia! We truly appreciate your loyalty through the years and look forward to many more years of providing you with remarkable service!! "
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Shelley Flores

May 11, 2024

5  out of  5
rating by Shelley Flores
"Great agents! Great service!"
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Damein Jones

May 10, 2024

5  out of  5
rating by Damein Jones
"Mercedes did a wonderful job assisting me today and got me back on the road"
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Nicholas Clayton

May 3, 2024

5  out of  5
rating by Nicholas Clayton
"Omar is a fantastic agent, who is kind and thoughtful and takes the time to explain everything to find the best match for me. Couldn’t have asked for a better agent!"
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Cassandra Lacy

April 26, 2024

5  out of  5
rating by Cassandra Lacy
"It is and has always been a pleasure working with Omar as my agent at State Farm."
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MARY EVANS

April 24, 2024

5  out of  5
rating by MARY EVANS
"I was very happy with the help I got. Everything was explained so I understand it. The transaction went smoothly. Would absolutely recommend to others."